Terms and Conditions

All pricing and menu items are subject to change without notice. We are not responsible for weather changes or price increases due to inflation, shortages of power, supply and demand or any unforeseen situation in the food or labor market.  Appropriate notice will be given to the client.

All listed prices reflect food cost only and are subject to applicable sales tax and delivery fees.

If you are a tax-exempt organization, you must provide that documentation to be placed on file with Two Sisters Catering LLC before the deposit is paid.

For staffed events an additional fee is charged for setup and clean up.
For catered events, menus can be customized to suit the needs of each client and their specific event within our culinary capabilities. 

Company Catering Policies:  

Once we create an estimate and email it to your attention you have 3 business days to review and decide (unless it falls within a Holiday week). Once we have made the determination to move forward you must make a deposit payment of 10% if the event is more than 30 days out or 50% within 14 business days (there is an exception for funerals) to secure your date. The remaining balance is due 5 days prior to your event unless otherwise agreed upon.  

If the event is canceled by the client less than 3 days before the event date the deposit is non-refundable. 

Two Sisters Catering LLC will not perform services without full payment: your initial 50% deposit payment and your balance due 5 business day before the event.

*We are not held responsible for information that our client does not provide to us if it is essential for their event. We will execute the event per the information that we have obtained from the client during menu creation and upon signing their contract.

What we require:

We must be informed by the client if there are dietary restrictions for any of their guest. If we are not informed by the client of any guest attending their event with dietary restrictions, we are not legally responsible for any reactions the client’s guest experiences after eating the requested menu. 

We require a minimum of two weeks’ notice for an event of 50 plus people, otherwise a rush fee will be assessed. Our client must pay the deposit to secure the date of the event once they accept the menu we plan.

We require a final head count and payment balance five days prior to the event.

If payment is not received five days prior to the event, the client forfeits their order, and NO Refund of the deposit will be given. We will take an order that is 5 days out; but the client must pay for the event in full upon approval of the menu we plan, NO EXCEPTIONS.

All Staffed events require a signed contract that details the work and all service fees contracted between the client and Two Sisters Catering LLC.

Delivery Policy:
Delivery charges for orders placed are dependent upon customer's location. ​Delivery options vary for staffed catered events and will be discussed upon time of signing the contract.

As of now (January 2020) we are not shipping any of our products. We will update this section as our product line becomes available to be shipped with the requirements and the locations that we are shipping to. 

Cancellations:
You will be refunded in full if you cancel 1 week prior to your event (5 business days).
If you cancel your event 3 days before and you have paid in full you will be refunded 50% of your payment as your food and supplies will have been ordered and en route; if you have only paid your deposit, you will not receive a refund.

We accept all major credit cards for payment of catered event, NO EXCEPTIONS.

Additional Legal Stipulations:
**Removal of prepared foods: The Public Health Department prohibits us from allowing the removal of potentially hazardous foods from self-service stations. Due to potential risk of food borne illness from the mishandling of food items after an event, we reserve the right to deny a request for removal of food. 

**Any uneaten or non-consumed food left on the buffet table/food station area may be given to the client upon request. We do not recommend serving leftover food as we cannot ensure the safety in doing so, however, upon client request the above-described leftover food may be taken by the client with a signed waiver form. The client will assume full responsibility and liability for the result any leftover food served and consumed, with or without Two Sisters Catering knowledge. 

FORCE MAJEURE: FORCE MAJEURE: Notwithstanding anything to the contrary, if either party must cancel the event due to events beyond such party's reasonable control such as Acts of God, pandemics, government orders, strikes or other similar events that render performance either impossible or illegal, such party may cancel the event without liability, and Two Sisters Catering LLC will promptly refund any prepaid amounts to you less the preordered supplies and/or food.